RETURNS & EXCHANGES

 

NOTE!  THERE IS NO RESTOCK ON EXCHANGES (only returns)

Ironville takes great pride in our reputation for quality workout apparel and accessories at competitive prices. If for any reason you are dissatisfied with your Ironville purchase, we will assist you with an exchange (or return) within 30 days of your purchase for all Ironville apparel (provided items are unworn, unwashed and with original tags.

PLEASE NOTE: Shipping fees (once spent) are non-refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping charges will be incurred by Ironville. Simply ship the UNUSED, UNWASHED & UNSTAINED item(s) within 30 days (insurance optional) to ensure a safe and documented delivery. Ironville will then inspect and process the request for any applicable refund* or product exchange. If you are exchanging for an item that is more expensive than you originally purchased, you will first be credited and cleared to place a new order for the greater amount. Shipping rates are based on total weight and vary based on location. Returns or exchanges exceeding 30 days from your original purchase date will not be accepted.

* PLEASE NOTE: All RETURNED ITEMS will be charged a 20% restocking fee unless you were shipped item(s) that do not match your order details.  Items that are returned in a condition less than which they were shipped out will not be refunded as said merchandise is deemed unsellable.  We quickly recognize items that have been worn / washed / or dried, covered in pet hair, Febreze’d. etc.  Also: Do NOT remove any tags from inside the collar of our items before first trying them on for fit.  Items with original sewn-in tags removed are not returnable.

1. Pack up your unworn and unwashed item(s).
If a return is needed, USPS Ground Advantage service is recommended. Please include the original packing slip or a note indicating the desired items for exchange, including size and color.

The business address is as follows:

Ironville Clothing Co.
170 S. Union St. Suite A
Evansville, WI 53536

2. Postage for the return shipment.
The price for return postage is based upon total weight. In other words, once we receive your returned items for exchange, we will calculate the amount needed to ship your items and bill via PayPal. 

3. Ship your exchange.
Labels can be purchased and printed online at www.usps.com. You can also do so through your local postal branch, although the shipping rates are notably higher. Ground Advantage service is recommended and typically offers the best rate.

4. Allow time for printing, processing and delivery.
We generally process exchanges within 2-3 business days of receipt. Make note of your tracking in case you need to reference updates on the returned order. If sending from abroad, times to receive the items may vary, based on Customs involvement.

All customers outside the USA please email us at ironvilleclothingco@gmail.com to inquire how much return postage fees should be included when shipping your item(s) back to us.