FREE SHIPPING on all USA orders over $75!
NOTICE: International orders typically require Customs inspection upon arrival at the destination country. This time requires the parcel to be scanned, inspected, and granted final delivery clearance to the delivery address. Import taxes may also apply depending on the receiving country. These added taxes are owed by the buyer. Delays may also occur with DOMESTIC ORDERS due to transit reroutes, typically weather related. Please keep this in mind if your order is time-sensitive.
We screen print and process average size orders within 48 hours of receipt (on business days). The cause for delay on this timing would be if an item is on backorder from our supplier. Should this ever be the case, we will contact you via email. The weather may also be cause for delays. If a major weather pattern is affecting the continental US, flight cancellations are to be expected. This too can be cause for order delays as weather patterns clear and flights resume.
Once the order is received on our end, depending on the day of the week, it generally gets printed within 24-48 hours. -So if you need to make a change to the items in your order, please decide well before this 24 hour window. This way we can accommodate a change before the order makes it on press.
International orders pose an understood level of risk. We’ve had little trouble getting orders where they need to go, but there are some countries we no longer ship to due to repeated issues by Customs in those select locations.
Please refer to the following list of countries that we DO NOT ship to directly, but are welcome to use a 3rd party shipper: Brazil, Cyprus, Czech Republic, France, Germany, Greece, Iceland, India, Indonesia, Israel, Italy, Kazakhstan, Kuwait, Latvia, Pakistan, Philippines, Poland, Puerto Rico, Qatar, Russia, Saudi Arabia, South Africa, Tajikistan, Turkey, UAE, Ukraine, Uzbekistan, Yemen
A great 3rd party shipper often used by our international customers is: www.myus.com
Sign up with MYUS and when placing an order on our website, you will enter your MYUS physical address as your shipping address. We will ship your Ironville items to your MYUS address free of charge since it is located in the USA. You will then pay MYUS to ship your Ironville items to your desired location outside of the United States.
By ordering from a country from outside the United States, you’re doing so at your own risk. If you live in a country that has a reputation of disallowing imports to pass through customs without issue, you are assuming the risk of whether you receive your order as expected. We cannot control the practices of international Customs criteria, nor we intervene when a problem has arisen. Any added taxes, or ‘VAT’ applied by customs on the receiving end is the responsibility of the buyer. If you have a request for us to help avoid such taxes, please let us know at the time of your order. You may contact us at the following email address: service@ironville.com
Shipping Rates & Estimated Delivery Times
Ironville utilizes the U.S. Postal Service for all domestic and international shipments. The rates for this service (based on global region) will vary based on proximity to the United States. Please the list above to get a basic idea of what you can expect to for shipping costs on international orders. The information below will give you a general idea of time in transit, keeping in mind production time, holidays when the USPS does not deliver, and the possibility of a Customs related delay outside the United States.
U.S. / DOMESTIC = 2-5 business days ONCE IN TRANSIT, depending on proximity to our business location based in Southern Wisconsin.
INTERNATIONAL = 6-14 business days once in transit (Customs Permitting)
Orders usually ship within 1-3 business days once the order is printed. Minor delays may be due to a temporary product back order or because the order requires excessive embroidery.
What if I ordered with the wrong shipping address?
By policy, we only ship to the address input by the customer. If you ordered in error, please notify us immediately and we will cancel and refund the order. You may then place a new order with an amended address. If the parcel has already shipped, we then await the return of the merchandise to consider next steps. The customer may then pay postage for a repeat attempt on shipping, or receive a refund minus the cost to ship the first parcel.
Items Not Received
In the event that an order does not arrive within the specified timetable (noted above), please refer to your tracking information which is sent via automated email at the time of shipment. You may need to check your SPAM folder if you do not find the notification within your email inbox. You also need to verify that the email address within your PayPal account is the same as the one you use regularly. Please also take into account holiday order volume and weekends when considering delays. If the tracking indicates the order is being returned to us, we will notify you of next steps upon the receipt of the returned order.
Customs inspections (on international orders) must also be considered for such delays. These delays may vary depending on the inbound country. We have no control over this scenario, and therefor refuse requests to contact Customs seeking explanation or updates.
In the rare event that items are lost in transit, we deem them as such upon the 60th day from the date the order was shipped. At this point, we will credit a refund (on the goods only) before 65 days. We will not, however, re-ship a second order, as the address in question is concluded as problematic. The first step in determining the reason for a non-delivery is to check the order address to confirm accuracy,
NOTE: Orders not received must be reported (to Ironville) by from the date of purchase in order to be covered under PayPal’s buyer protection insurance. Please email us at: info@ironville.com to do so. Orders not reported within this 60-day time frame will not be eligible for a refund.
Items not received but marked as “Delivered” per carrier tracking
The first thing to do is make sure the delivery address is correct and current. This may require you to perform an update within your PayPal profile. Next, contact your local post office as well as inquire with your postal carrier with your tracking number results. Unfortunately, we are NOT responsible for orders that are stolen after a confirmed delivery. This is more of a common problem around the holiday season. We urge all customers to have orders shipped to a secure location to avoid any possibility of theft at the hand of ‘porch pirates’.